Application Support Manager

London

£55k-£60k per annum

Fantastic opportunity for an Application Support Manager to join an exciting technology company.

They are an ambitious team looking to expand and in search for an experienced Application Support Manager to join their exciting team. The ideal candidate will have excellent management skills and will be in charge of all applications and support internal teams that use them.

Responsibilities

• Management of all of the clients applications
• Support internal teams that use them
• Size up the development work and manage the internal stakeholders
• Line management of a team and driving performance of an outsourced operation
• Reporting backlog of development time needed by the business and prioritising these requests methodically
• Ensure compliance across all business areas by mapping all processes that happen internally and evangelising them
• Efficiency and security of all live applications at all times
• Manage the internal service desk to provide top level support for internal stakeholders
• Ensure prompt resolution of all requests  in line with SLA's by liaising with all teams whether they are external or internal.
• You will be the managing relationships between technology partners and the business, including management of the SLA's and points of escalation
• You will be responsible for preparing budgets and manage expenditure against these budgets

Skills/Qualification Requirements

• Strong experience of managing business applications
• Well versed with translating business needs into IT solutions
• Worked in an Agile environment
• Superb line management skills, whilst maintaining a high performing team

Bonus