IT - Customer Service

Manchester

Permanent

£20k - £22k per annum + performance bonus

My client is a award winning in the services they provide and involved in the cloud telephony industry. They are a very progressive, established company looking for a Business Support Consultant to join their existing sales team. They have a wide range of communication services, which are designed to improve workflow and productivity.

Duties:

• Answering inbound calls
• Responding Business Web sales chat
• Passing qualified leads onto sales team
• Process orders 
• Dealing with business customer queries
• Chasing up customer quotations
• Contacting customers
• Upselling products and services
• Dealing with retentions

Key Skills and Qualities:

• Experience dealing with business customers in the IT industry
• Use Microsoft products
• Organises and articulate
• Follow procedures
• Experience using a CRM (ideally Salesforce)
• Excellent written and verbal communication skills
• Attention to detail
• Work well within a team

Qualifications:

• 5 GCSE's (or equivalent) at grade C or above, including Maths and English
• Educated to degree level or similar

To find out more about this opportunity call us now on 0207 340 1440 or apply now.